Does your business need an AI chatbot?

AI chatbots can answer customers instantly, day and night. They are not right for every business, though. Here is how to decide.

Signs it could help

You answer the same questions every day, customers message you outside working hours, or slow replies cost you sales.

What a chatbot does well

It answers common questions from your own information, such as services, opening hours and how to order, and points people to the next step.

What it should not do

It should not handle complaints that need a person, collect sensitive personal data, or invent prices and promises. Good chatbots hand these over to you.

What it costs to run

Besides building it, AI providers charge a small fee for each message. A good setup includes limits, so the cost stays predictable.

Start small

Begin with your most common questions. Once it answers those well, add more, such as taking orders or bookings.